Customer Feedback Surveys Considered Harmful

  Customer satisfaction surveys are hot. Every time you go to the bank, open a support ticket with an online vendor, go on a trip or hire a freelancer for any task, you will subsequently be dogged relentlessly with email requests to rate your experience. On the surface, this is good idea. Given the near … [Read more]


Why you need a paper shredder.

I just got in from walking the dog, out in my travels I saw a piece of paper in the gulley where she was sniffing around and I noticed the Amex logo. It was a credit card statement. Yesterday was garbage day and after a few days of high winds, I figure it blew out … [Read more]


Fake domain emails rising and more malicious

The number and variations of “fake domain” type emails are on the rise and carrying more malicious payloads. Fake ICANN “Compliance” emails One set making the rounds are variants of fake ICANN “compliance” emails such as the one pasted below: Dear Domain Owner, Our system has detected that your domain: {example}.com is being used for spamming … [Read more]



Holiday Hours

Please note that our office is CLOSED Christmas Day, Sunday 25 December 2016, and New Year’s Day, Sunday 1 January 2017. Our telephone support hours over the holidays: Monday 26 December 2016 – 8:30 AM to 4:30 PM EST. Tuesday 27 December 2016 – 8:30 AM to 6:00 PM EST. Wednesday 28 December 2016 – … [Read more]