sporadic relay access denied errors

Update July19

The email to members about this had the wrong date, this happened yesterday, July 18, not July 17 as reported in the email.

Individual mail reports will be sent out shortly.

This afternoon and tonight (tuesday) one of the new servers in the 205.210.42.52 pool
(the smtp.easydns.com cluster) got seriously out of sync with the rest of the cluster and caused spurious “relay denied” errors on some of the inbound mail that hit that particular server.

We’ve pulled that host out of the pool and are currently trying to review what exactly happened. The rest of the mail pool is functioning normally.

We’ll be sending out an explanatory email to all affected users later today
(wednesday).

In the meantime, we are very sorry about this.

Help us combat domain slamming

This email is being sent to all active Canadian members

In this email:
1. We need your help to combat domain slamming

———————————————————————–
1. We need your help to combat domain slamming
———————————————————————–

Many, if not all of you are by now familiar with the grossly misnamed
“renewal notices” you receive in the mail from the Domain Registry of
Canada.

(If you are unfamiliar with this or thought they were real renewal
notices, please see http://support.easydns.com/domain.slammers/ and
http://support.easydns.com/domain.slammers/droc.php )

We have received a request from the Canadian Internet Policy and
Public Interest Clinic at the University of Ottawa to supply them
with any “evidence of harm” within our membership as a result of these
deceptive tactics.

If we find enough data supporting the position that these practices harm
Canadian internet users, we will accept a CIPPIC invitation to join them
in launching an action against the Domain Registry of Canada with the
Competition Bureau.

So if you ever responded to a “renewal notice” from Domain Registry of Canada
and as a result had your domain transferred away from easyDNS to DROC without
realizing that this would happen, we would like to hear from you.

Please send details of your experience to us at support@easydns.com and
if possible fax any documentation, email transcripts or other materials
to us toll free at 1-866-464-1564

With your help, we can put an end to deceptive “marketing” practices such
as these.

For further information about The Canadian Internet Policy and Public
Interest Clinic, see http://www.cippic.ca/

———————————————————————–

As always, if anyone has any questions or concerns regarding any of
these issues, feel free to call or email.

Thank you,

Mark Jeftovic,
President, easyDNS Technologies Inc.
+1-(888)-677-4741 ext 225
http://www.easydns.com/

Regarding Comcast email delays and bounces…

Customers using easyDNS for mailforwarding to their “comcast.net” email addresses may experience delays or bounced messages. This is due to Comcast intermittently blocking email relay from easyDNS mailservers.

Subscribers that forward their domain-based email to “comcast.net” addresses may want to consider changing the destination addresses for forwarded email to a non-Comcast address pending a resolution to this issue.

We apologise for the inconvenience and hope for a speedy resolution.

Enhanced DNS resolution using OpenDNS

OpenDNS is an enhanced DNS resolver open to the public (as of today) and free to use. It contains a number of enhancements such as typo correction and phishing protection.

It is also fully configurable for the end users, so individual features can be turned off at the users’ discretion.

I’ve also posted a comment on CircleId explaining why OpenDNS is not Sitefinder 2.0


(By way of quick explanation to the layman, there are three kinds of nameservers that affect your life:

  • Root nameservers: which top level domain registries operate, such as the root nameservers for .com or .ca
  • Authoritative nameservers: for individual domains. This is the business easyDNS is in: answering DNS queries authoritatively for its member domains.
  • Recursive nameservers or resolvers: these nameservers find out DNS info on behalf of its users. Usually these are transparent to end-users and supplied by ISPs, often via DHCP. OpenDNS is now in this business. )

Hotmail – Throttling email forwarding

Email from easyDNS mailservers, destined for “@hotmail.com” email addresses, are being throttled by Hotmail mailservers. easyDNS sysAdmins are aware of the issue and are actively contacting Hotmail to resolve this as soon as possible.

We apologise for any inconvenience.