Author: markjr

Customer Feedback Surveys Considered Harmful

  Customer satisfaction surveys are hot. Every time you go to the bank, open a support ticket with an online vendor, go on a trip or hire a freelancer for any task, you will subsequently be dogged relentlessly with email requests to rate your experience. On the surface, this is good idea. Given the near … [Read more]


Why you need a paper shredder.

I just got in from walking the dog, out in my travels I saw a piece of paper in the gulley where she was sniffing around and I noticed the Amex logo. It was a credit card statement. Yesterday was garbage day and after a few days of high winds, I figure it blew out … [Read more]


Fake domain emails rising and more malicious

The number and variations of “fake domain” type emails are on the rise and carrying more malicious payloads. Fake ICANN “Compliance” emails One set making the rounds are variants of fake ICANN “compliance” emails such as the one pasted below: Dear Domain Owner, Our system has detected that your domain: {example}.com is being used for spamming … [Read more]


Introducing "Fake News", The Fifth Horseman of the Internet Apocalypse

VP-Elect Pence issuing execution proclamation. The fifth horseman of the internet apocalypse is here. It changed the course of the election. It’s enabling Russia to control our minds. Behold the spectre of “Fake News” …and what helps “fake news” sites undermine our democracy? According to some, whois privacy. Before this idea gathers too much steam I wanted … [Read more]


Censorship, Cyberwar and Surveillance Will Lead to a Global Net-Split

I used to say in a very offhanded way that if the global governance and due process issues continued unaddressed, or the affronts to multi-national sovereignty got worse then the logical outcome, eventually, would be a “net-split”. A Net-split from the Internet Relay Chat (IRC) parlance is when a cohesive network – like the internet – splits off … [Read more]