TERMS OF SERVICE
Last updated: February 2026
easyDNS Technologies Inc. ("easyDNS", "we", "us", "our") operates domain name registration, DNS hosting, email, web hosting, and related internet services. By creating an account, placing an order, or using our services (the "Services"), you ("you", "Customer", "Client") agree to be bound by these Terms of Service ("Terms").
These Terms apply to all customers worldwide.
If you do not agree to these Terms, do not use our Services.
Agreement and Violations
This is a binding agreement between easyDNS and you. We determine, at our sole discretion, what constitutes a violation of these Terms. If you violate these Terms, we may:
- Terminate your services
- Close your account
- Close any related accounts
- Retain any fees you have paid
Third parties who are not our customers have no standing to invoke these Terms or require us to take action. For details, see our Takedown Policy. To require us to act, a court order is generally required duly served in a competent jurisdiction (Ontario).
We may publicly post any takedown requests we receive, as well as related legal or public documents, on our blog or website.
To report network abuse, email abuse@easydns.com.
1. Acceptance of Terms
You accept these Terms by:
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- Clicking "I Agree" or a similar button during signup or checkout, or
- Using the Services after these Terms are made available to you.
We may update these Terms from time to time. We will notify you of material changes by posting them here or via email/account notification. Continued use after changes constitutes acceptance.
2. Description of Services
We provide:
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- Domain name registration and management (as an ICANN-accredited registrar and CIRA registrar for .CA domains)
- DNS hosting (including unicast/anycast, DNSSEC, Dynamic DNS, GeoDNS, failover)
- Email services (easyMail, Email Defense Service, easySMTP)
- Web hosting (cPanel, Plesk, managed WordPress, etc.)
- Related features (Whois privacy, URL forwarding, backups)
Service features, quotas, and pricing are described on our website at the time of purchase.
3. Account and Contact Information
You must:
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- Provide accurate, complete, and current information during registration and keep it updated.
- Maintain valid contact details (email, phone, address) so we can reach you.
Failure to provide or maintain valid information (including accurate Whois data required by ICANN/CIRA) is a breach and may result in suspension or termination.
4. Payments and Billing
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- Most fees are payable in advance (domain registration, renewals, hosting setup). We will not register domains or activate services until payment is received and cleared (e.g., cheque received or 2 Bitcoin confirmations).
- Monthly-billed services require auto-rebilling (via Stripe, PayPal subscription, or pre-funded crypto balance).
- Each service level includes a DNS usage quota (view on our DNS comparison chart). Overages are billed if exceeded. We send warnings starting at 80% of quota. Invoices for overages are issued 7 days after the end of the month and are due within 30 days. Upgrading your service level before the invoice may reduce or eliminate charges. For unusual high-usage months (outliers), contact support for review—we may waive or reduce charges. Filtered DDoS traffic does not count toward usage.
- DNS overage disputes: If you wish to dispute usage for a specific day, you must contact support@easydns.com within 5 days of that day's usage. We retain detailed logs for only 5 days; after this, we cannot retrieve or review them. Failure to contact us within 5 days means you accept responsibility for all billed amounts and we will not be able to investigate or adjust.
- Unpaid fees may result in: no new domain registrations, no renewals (domains may expire), suspension of DNS services (including DNS-only domains).
- We charge in USD (CAD for .CA domains); customers in Canada may receive exchange-rate adjustments.
- All fees are non-refundable except as stated in Section 9 or required by applicable law.
5. Auto-Renewals
When adding a credit card, auto-renewal may be enabled (check marked) by default for credit card billing on renewals to help prevent domain expirations. You can disable auto-renewals in your billing preferences, opt out for specific domains/services, or choose not to enable during payment.
6. Acceptable Use and Prohibited Activities
You agree not to use the Services for:
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- Spam or unsolicited email (see our Anti-Spam Policy)
- Phishing, malware distribution, botnets, C&C servers, DDoS attacks
- Fraud (including stolen payment methods)
- Child exploitation material
- Illegal activities (e.g., HYIPs, ponzis, unlicensed online pharmacies unless approved by PharmacyChecker/LegitScript/etc.)
- Infringement of intellectual property rights (copyright, trademark) without responding to valid takedown requests
You are responsible for your domains, websites, and content, including any consequences. We are not responsible for losses due to service interruptions (including lost profits or data). You must use the Services legally. We may suspend or terminate if your use violates these Terms or harms our network or other customers.
7. Takedown and Abuse Policy
We only action takedowns or disclosures when:
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- Required by a court order
- Mandated by ICANN or CIRA policies (e.g., UDRP, CIRA dispute resolution)
- Clear network abuse is present (spam, phishing, malware)
- Please see our full Takedown Policy for more information.
For copyright complaints, send to abuse@easydns.com. We forward valid notices to you.
Guilt-by-association: We may terminate all domains/accounts linked to you (same contact info, patterns of abuse) if any violate these Terms.
8. Your Content and Responsibility
You are solely responsible for all content, domains, and activity associated with your account. You must indemnify us against claims arising from your use of the Services. We do not monitor or control your content except to respond to abuse.
9. Termination and Suspension
We may suspend or terminate your account/services immediately and without refund if you breach these Terms, fail to pay, or if we reasonably believe your activity poses risk to our systems, staff, or other customers. You may terminate by closing your account or notifying us, subject to any outstanding fees. Upon termination:
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- Domains may expire or be transferred per registry rules
- Data (websites, email, backups) may be deleted after a reasonable period (as short as 45 days for overdue accounts)
10. Refunds and Guarantees
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- Domain registrations are generally non-refundable once processed.
- Hosting and certain DNS services may have money-back guarantees or trial periods (check current policy at signup).
- Refunds are not provided for overages, renewals, or services already delivered unless required by applicable law.
11. Domain Expiration Cycle
When a domain expires:
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- It stops resolving (websites and email stop working).
- After a grace period (varies by TLD; typically 0–45 days depending on the registry), it enters redemption (recoverable by you for a typically much higher fee, plus any outstanding amounts).
- During redemption, you can recover it by paying the required redemption fee and any unpaid renewal fees.
- In the event that you fail to renew the domain name in a timely fashion, the registration will expire and easyDNS may, at its discretion, elect to assume the registration and may hold it in its own account, delete it, or sell it to a third party.
- Exact timelines, fees, and procedures depend on the TLD and registry (e.g., ICANN gTLDs, ccTLDs etc..). Contact support@easydns.com for details on your specific domain.
12. Privacy
We handle personal information in accordance with our Privacy Policy. We do not share it without your consent, except as required by law. For data retention details, see our Data Retention Policy.
13. Limitation of Liability and Disclaimers
Services are provided "as is". We do not warrant uninterrupted, error-free, or secure service. To the maximum extent permitted by law, we are not liable for indirect, consequential, or punitive damages. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim. You indemnify us for claims arising from your use of the Services.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, regardless of your location or the location from which you access or use the Services, and without regard to conflict of laws principles. Any disputes arising out of or in connection with these Terms, the Services, or your account shall be resolved exclusively in the courts of the Province of Ontario located in Toronto, Canada. You irrevocably submit and attorn to the exclusive jurisdiction of those courts. Nothing in this section limits any mandatory rights or protections you may have under the consumer protection or other laws of your country or region of residence that cannot be excluded or waived by agreement.
15. Miscellaneous
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- Entire Agreement: These Terms (plus any Order/invoice specifics) constitute the full agreement.
- Severability: Invalid provisions do not affect the remainder.
- Force Majeure: We are not liable for events beyond our reasonable control.
- Assignment: We may assign these Terms; you may not without our consent.
- No Waiver: Failure to enforce a right does not waive it.
- ICANN/CIRA Contracts: You are bound by ICANN UDRP and related policies where we act as registrar.
Questions? Contact us at support@easydns.com or abuse@easydns.com for abuse reports.
