Terms of Service
The following terms and conditions constitute a contract between
easyDNS and you, the Applicant.
The easyDNS Terms of Service
(Now in Plain English)
It is important to understand that this is an agreement between easyDNS and its customers. What constitutes a violation of this Agreement is at the sole discretion of easyDNS.
Breach of these terms can (and usually does) result in the following:
- Termination of services
- Closure of the account
- Discovery and closure of any "related" accounts ("Guilt-by-association")
- Forfeiture of any fees paid
Busy bodies take note: third parties (people who are not our customers) cannot come to us, point to these terms and expect to successfully compel us to do anything. See our takedown policy - the short version is if you want to compel us to do anything, you'll need a court order.
easyDNS reserves the right to publicly post any takedown request we receive. Any legal or public documents involving easyDNS may be (and often are) posted to our blog.
You can report network abuse to email@example.com
For easyDNS members, these are the basic rules of the system:
- Most fees are paid in advance: domain registration, domain renewal, website hosting are examples of this. easyDNS won't register a domain until it's been paid for. This means if you send a cheque, we wait until we receive cheque until we register it (we don't wait for it clear, we assume it won't bounce.) If you pay via Bitcoin we wait for 2 confirmations.
- DNS usage fees are due within 30 days after the month they accrue. Each service level comes with a base DNS usage quota (97% of users are always safely below quota). If you go over the quota for 2 consecutive months, you start getting billed for overage. This means you won't be penalized for "outlier" months (like you got /.-ed or something). We also calculate monthly DNS usage like this:
- we take the daily usage for the month
- we discard the top 5 days
- we replace those days with the average of the remaining days
- calculate your usage
- kaching! bill goes out.
- New domains don't get registered, leaving them open to somebody else grabbing them.
- Existing domains don't get renewed, leading to domains expiring as per the Domain Expiration Cycle (see below)
- Your DNS gets cut off, in the case of DNS usage fees or what we call "Service Only" domains - that means a domain for which we are only the DNS host, not the Registrar. (Most of the time we are not overly rigid about this, but ignoring our emails or phone calls about your outstanding bills tends to ratchet up our impatience in these matters and lowers our empathy levels toward your cause.)
You can turn off auto-rebills in your billing preferences.
You can decline to enable automatic rebills by unchecking that option in the payment page (many companies don't even let you do that).
The "enable automatic billing" checkbox defaults to "ON", why? We decided it's better to get yelled at for "rebilling my card automatically" than to get yelled at "for letting my domain expire".
Domains found to be engaged in any of the following:
- C&C nodes, botnets
- DDoS attacks of any kind
- net abuse of any kind
will have all services terminated and we will share everything we know about you with LEA
- possess a valid pharmacy license on demand for any country they are shipping to, OR
- be approved by PharmacyChecker
- be approved by LegitScript
- be approved by the Canadian International Pharmacy Association
- Guaranteed Satisfaction or Money Back: for yearly billed DNS services (DNS Hosting, DNS Pro), easyPress and easyWEB - if you are dissatisfied you can ask for a full refund, any time, any reason. For a yearly service you get a refund of the year, for monthly service we will refund you 3-months fees.
- Enterprise DNS 100% DNS Uptime: If you experience any amount of DNS non-availability throughout the month, the month is free. You decide if an event has occurred, not us. Please note, it has to be actual DNS unavailability - a monitoring service saying "DNS blip" is not the same thing as your DNS actually being unavailable to actual users. Contact us if you want clarification on this.
At the end of the grace period, it goes into another state called "redemption period". It can still be renewed for another 40 - 45 days but now it costs more. The registry charges a lot more to pull a domain out of redemption than to renew it during the grace period - that's why redemption fees typically run over $100 per domain [.CA domains are exempt from redemption fees]. After redemption period, it goes "pending-delete" for 5 days. Then it's too late. Nothing can pull the domain back, it's going to get dropped by the registry and if it has any marginal value whatsoever, the "drop catchers" are going to grab it in about a millisecond after it becomes available again.
Never, ever let a domain you care about "expire" in the hopes or grabbing it back again later, you almost always get screwed trying that. Keep your account info current, you can also setup an iCal feed with your domain expirations.
- domains that are not associated with any user account but delegated to our nameservers,
- domains within an account that is past due on services
- domains delegated to a vanity nameserver record that ultimately resolves back to our nameservers but is otherwise defunct
Just kidding! If you feel compelled to complain about our service, please let us know your grievances too. We can't fix it if we don't know about it.